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The Science of eCommerce: New Research Looks at Cart Abandonment by the Numbers
A new research report based on a survey of over 1,000 US-based online shoppers looks deeply at consumer behavior related to shopping cart abandonment. We’re big fans of research and consumed this...
View ArticleBoldChat v7.6: Mobile Engagement Made Easy
As we announced earlier this month, the new release of BoldChat (v7.6) is all about helping you connect with customers in the right way, at the right time. A key aspect of that is making sure you...
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Firing Up e-Commerce Sales this Holiday Season
Online businesses have been preparing for this time of year for months now, and as the most hectic shopping days draw near, ecommerce sites will finally get a chance to put their most recent...
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Lessons We’re Already Learning From This Shopping Season
Consumers engage in mobile commerce, or mCommerce, all year long but it’s especially true this time of year. One strategy employed by many leading retailers is the use of mobile live chat to...
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Using Mobile Chat Proactively Throughout the Customer Lifecycle
Successful retailers take a holistic view of the customer experience ensuring that service is seamless across different phases of the customer lifecycle regardless of the purchasing channel. Bringing...
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New BoldChat Mobile Release
We’re excited to announce a new mobile release of BoldChat that introduces new ways for companies to deliver a superior mobile customer experience! To truly be competitive, companies must think about...
View ArticleOmni-Channel is Here. You Need to Act NOW.
Customers today are empowered. They use a rich set of technology tools and channels to educate themselves on different products, services and organizations. This customer-driven purchase and loyalty...
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[INFOGRAPHIC] MOBILE IS TRANSFORMING CUSTOMER ENGAGEMENT
Click to view the full infographic. Customers are engaging with businesses in more ways and on more devices than ever before, and businesses require robust customer engagement solutions to support...
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The Path to Best-in-Class Results in Omni-Channel Customer Care
In our previous post, we highlighted why omni-channel customer care is not an option, but a requirement. In doing so, we noted that a best-in-class omni-channel program is not about adding more...
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